WHAT ARE YOUR SHIPPING OPTIONS?
We offer to 2 main types of shipping methods at Checkout.
Express Expedited Shipping (faster via DHL)
WHEN WILL I RECEIVE MY ITEMS AFTER ORDER DATE?
Our Shipping time typically takes 2-4 weeks and depending on how fast customs in your country processes the package. Do allow up to 5-6 weeks for delivery for circumstances beyond our control such as custom holds, natural disasters, country regulations, inventory issues etc.
The duration depends on the shipping method and the destination country.
Delays may occur due to Holidays and/or any unforeseen events such as Earthquake, floods or typhoons.
Please do note as well that custom inspections can be a factor during shipment.
No matter what happens, rest assured you will receive your items within the 6 weeks time period.
IF I ORDERED MULTIPLE ITEMS, WILL IT BE SHIPPED SEPARATELY OR TOGETHER?
Depending on the products that I ordered and where the item is currently being manufactured and stored, different items may be sent from different places. We do this to ensure faster and more efficient delivery times for you.
Please DO NOT panic if you’ve order 3 items and only 2 has been delivered, the other 1 is on the way!
Any other questions, just email us at firstname.lastname@example.org
WHERE ARE YOUR ITEMS SHIPPED FROM?
Orders are shipped from around the world but our main warehouses are in Southeast Asia (Singapore, Malaysia, Philippines and China). Because our items are stored in several warehouses, your order may be shipped in separate packages for faster delivery.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order Only.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
Customs, Postal Services & Us (SHOCK BEST) are different entities hence we are not liable for any delays caused by customs or local post services.
HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-6 weeks and depending on how fast customs in your country processes the package.
HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
HOW DO I TRACK MY ORDER?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
https://www.usps.com/ (for US customers only)
For further assistance, please contact our Customer Service through submitting a ticket at our website or emailing us at email@example.com. We’re here for you 24/7/365.
I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN’T RECEIVED MY ORDER YET
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
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Welcome to USPS.com. Find information on our most convenient and affordable shipping and mailing services. Use our quick tools to find locations, calculate prices, look up a Zip Code, and get Track & Confirm info.