If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement.
We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that is lost in transit.
Note: SHOCKBEST will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Can I cancel my order(s)? Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 12 hours window and/or because our orders are automatically sent to our fulfillment and logistics the next morning.
Our Refund Policy Lasts 30 Days:
If you wish to cancel but your item has already shipped, you must wait till you receive your product before you return the package back to us. Unfortunately, customers will be responsible for shipping the items back to our warehouse at their cost. Once we receive your item, inspect the product, we'll grant you the full refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund.
SHOCKBEST Store reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website contact us page.