Free Shipping on all orders over $90 !

FAQ


Do you ship to all countries?

  • Yes we provide Worldwide Shipping anywhere you are in the universe, we got you covered. 

 

How long does shipping take?

  • Standard shipping takes about 2-5 weeks.
  • Averages about 14-20 days (fluctuation due to overwhelming demand)
  • Please review our Shipping/Delivery policy page for more information 

 

What if I want it earlier than that?

  • You can choose Expedited Express Shipping upon checkout, delivery takes approximately 7 working days

 

When do you ship the orders from your fulfillment center?

  • We process and package all orders after 12 hours of the purchase timestamp, ready to be shipped the next working day!

 

Where are my products being designed from?

  • Our products are proudly designed in California, London and the Netherlands.

 

What are your Payment Methods You Accept?

  • We accept almost all credit cards (Visa, Master Card, American Express, and Discover) and PayPal. All payment is 100% Safe and Secured.

 

What is the currency of the store and can I pay in another currency?

 

  • All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, the customer can only checkout using USD. Your bank or card service provider will automatically convert your order based off the current conversion rates.

 

Where is my order being shipped from? Where is your fulfillment center located?

  • We are an international company and we have multiple warehouses worldwide but our main fulfillment center is in Hong Kong

 

I ordered 2 items but only received 1 item... Where is the rest of my order?

  • If you ordered multiple/different products from our store, you may receive more than 1 shipping package. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)
  • Most of the times, we try group everything in one package for you
  • If you ordered many of the same products, then you will usually receive it all in 1 package.
     

Why does the shipping status show that the shipping status is ‘currently unavailable’?

  • Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correctly on the tracking number.
  • We don’t know why there is a lag time between the tracking couriers updating it but we assure you that the items are on the way. We recommend to check back in a few days.

 

I didn’t receive an order confirmation email.

  • Every order is automatically sent a confirmation email. Please check your spam or junk folder.
  • If still missing, just contact us and we'll send you a new email confirmation.

 

Why is my discount code not working?

  • Discount codes are unique for each customer and the system will not track which code goes to who. The most common reason why a discount code does not work is that it already has expired. We suggest that right after you get a discount code you will use it right away before it expires!

 

Is my Order Shipped already?

  • You can track your order by using the track my order page on our site.
  • If unsure, please contact our Customer Service Department so they can check on your Order details for you. You will need to provide them with your Order ID for them to be able to pull up your Order details.

 

The tracking site says the order has been delivered, but I haven't received it yet?

  • Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Usually packages are held at the post office and they should be the ones contacting you. This is something beyond our control.
  • Kindly contact your local post office if the parcel arrived at your destination country but hasn't reached your doorstep.
  • Please contact our Customer Service for further assistance or help required. 

 

How to cancel my Order?

  • An order can only be cancelled by the system within 12 hours after you placed your Order. If it’s beyond 12 hours already, you may not cancel as the products will have already been processed.
  • Please view our Refund/Replacement Policies Here for more details

 

How to return the item that is damaged?

 

Can you call me on my Phone Number?

  • At the moment a phone support is not yet available. However you may contact us anytime at our customer service email address and we’ll respond within 24 hours.

 

Why did you close my ticket when my issue has not been resolved yet?

  • The system tags the email as “Closed” right after our Customer Service Representatives sent a response to your email. However, the “Closed” tag does not mean that the issue has been resolved. You can simply open the ticket again once you reply to the email. The ticket will automatically be tagged as “Open” the moment you respond to our email again. You can be assured that the tagging of the email as “Closed” does not put your issue into the trash, we promise! :)

 

How can get this item in my area or is it available in my location?

  • Our unique products are not sold anywhere else because we work with our own designers, they are only available online on our website but the good news is we ship to everywhere in the world, to wherever you are!

 

Can I get a refund?

  • A refund is possible depending on the situation. In cases wherein the customer claims that the product is defective, we will be requesting for some proofs about the claim. Once the requested documents are received, we will be forwarding the matter to our Order Fulfillment Department and we will let you know if the refund request is granted or otherwise.

 

How can I unsubscribe from the automatic emails?

  • You may unsubscribed from the newsletters and automatic emails by clicking on the underlined word “unsubscribe” which you can find at the bottom of each email.

 

If you still feel you need more support, please do not hesitate to use the contact us page and submit your request to us. Looking forward to serving you!